FREQUENTLY ASKED QUESTIONS

At Music by Candlight, we prioritize your satisfaction with our products and services. We understand that each situation is unique, and we are committed to addressing refunds and returns on a case-by-case basis to ensure you receive the best resolution possible. Please review the following guidelines for our refund and return process:

 

1. Eligibility for Returns and Refunds:

Product Condition: We accept returns of unused candles in their original condition. If the product is damaged or defective upon arrival, please contact us immediately with photographic evidence.

​

Timely Request: To initiate a return or refund, please contact our customer support team within 45 days of the purchase or delivery date.

 

2. Case-by-Case Evaluation:

We value your satisfaction and will carefully assess each request to determine the appropriate resolution. Our customer support team is here to listen and work with you to find the best solution.

 

3. How to Initiate a Return or Refund Request:

To start the process, please contact our customer support team at Support@MusicbyCandlight.com with your order number and a detailed explanation of the issue.

 

4. Refund Options:

If a return is approved, refunds will be processed through the original payment method, if possible. In some cases, we may offer store credit or an alternative solution that best addresses your needs.

 

5. Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to our error.

 

6. Changes to the Policy:

 

Music by Candlight reserves the right to make changes to this policy at our discretion. Any updates will be posted on our website.
 

Our commitment is to ensure you have a positive experience with our candles and our service. If you have any questions or require assistance with a return or refund, please don't hesitate to reach out to our customer support team. Thank you for choosing Music by Candlight, and we look forward to serving you.